Shipping Policy
Shipping Within India
We currently deliver our products to locations across India through courier and postal services.
Orders are normally dispatched within 2 working days from the date of order. After dispatch, delivery generally takes approximately 1–7 days, depending on the delivery location and courier service.
Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays or other circumstances beyond our control.
Courier and Postal Services
We may use courier and postal services such as Blue Dart, DTDC and India Post/Speed Post depending on the delivery location and service availability.
Once your order is dispatched, tracking details may be sent to you by email/SMS.
Shipping Address
Customers are requested to provide a complete and accurate:
- Name
- Address
- City
- State
- PIN Code
- Mobile number
If you need to change your shipping address after placing an order, please contact our customer-care team as soon as possible. Address changes can generally be accommodated only if the order has not yet been dispatched.
International Shipping
International delivery is available only to selected countries and subject to applicable restrictions and contractual requirements. Shipping charges and product availability may vary depending on the destination country.
International orders may be subject to customs duties, taxes, import requirements or other charges imposed by the destination country. Such charges, where applicable, are the responsibility of the customer.
Delayed Delivery
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by courier companies, postal services, weather, natural events, strikes, customs clearance or other circumstances beyond our reasonable control.
Contact
For shipping-related queries:
Email: care@reckeweg-india.com
Phone: 011-46540000
Toll Free: 1800-120-7673